Talk to us.The SysAid chatbot summarizes the context, records the resolution, and prepares the ticket for the next step.
Chosen by IT teams in 140 countries worldwide
Native agents, AI Agent Builder, Copilot, and guardrails bring automation and control to service desk workflows.
Automate everyday ticket management with AI agents built natively for service management.
AI Agents, Builder, Copilot, and guardrail controls keep actions governed.
Ask service desk data questions conversationally to identify priorities and opportunities.
1,000+ integrations, including Confluence, Salesforce, Datadog, Power BI, and remote control.
Self-service, CMDB, assets, reporting, and native workflows keep services, requests, and operating context connected.
A self-service portal that guides people and requests.
CMDB and monitoring connect services, configurations, and operating signals.
Asset management keeps technical context available.
Reporting makes volume, performance, and improvement visible.
Native incident, change, and problem management in a complete ITSM platform.
Integrations connect ITSM workflows to the tools already in use.
The chatbot guides the user, gathers the checks, and when needed opens a ticket already complete with context.
How much time does your team get back when first-line support is already handled?
Once we activated it, the AI Chatbot immediately began providing accurate answers. The guardrail feature was particularly useful. It made sure the chatbot could pick up relevant knowledge right away and deliver reliable responses
SysAid’s UI looks modern, and it also works in a modern way. It’s like having another colleague around, with the time it saves and the ease of not having to open all those different programs.
In Healthcare IT we have enough to worry about. Taking SysAid from on-prem to Cloud took a workload off of us. Furthermore, in these couple of years they’ve witnessed a whopping 40% drop of MTTR. Since migrating to the Cloud, they’ve been able to reduce MTTR by another 10%.
Request not yet completed.Does this situation feel familiar?Scroll to let SysAid take care of it
Every request keeps its context, priority, and status: from conversation to closure.
| Ticket ID | Request | Status |
|---|---|---|
| 435665897 | I cannot connect to the company VPN. | Completed |
| 435467674 | Check the connection | Completed |
| 135444809 | Restart the VPN client | Completed |
| 435879990 | Would you like to close ticket #137342? | Completed |
| 245758067 | Check the device date and time | Completed |
| 247796906 | Yes. Resolution: the VPN configuration was restored and the connection was verified. | Completed |
AI agents can reason about context, act in ITSM workflows, and improve with feedback, beyond a simple conversational response.
Guardrails, monitoring, granular access controls, and credentials stored on-premises keep actions and data under control.
Yes. The platform includes native incident, request, change, and problem workflows alongside assets, CMDB, and reporting.
No. The no-code AI Agent Builder lets you compose agents and guided actions without custom development; Dev Mode remains available for advanced needs.
The SysAid team supports a guided migration, including data import and progressive configuration of useful workflows.
From an urgent request to a visible action: Sorgetech configures tickets, assets, SLAs, the user portal and knowledge base around your service desk's real workflows.
Request a SysAid auditCategories, priorities, groups and workflows make assignments and escalations easy to understand.
Assets, users, locations and request history bring useful context into every ticket.
The portal, content and automation help users and IT teams handle recurring requests.
We support the team through rollout, training and workflow reviews so SysAid remains useful after go-live.
Your request is handled by Sorgetech. See the privacy policy.
