AI inside daily work.
Operational sessions on email, documents, analysis, procedures, personal assistants, usage limits and output control.
AI for teams, documents and repeated work.
Sorgetech helps companies introduce AI practically: training, use cases, automation, agents, governance and integration with existing tools.
Ticket triage assistant
- Reads the request and attachments.
- Searches the knowledge base.
- Suggests category, priority and answer.
- Escalates when information is missing.
AI method
Three ways to bring AI into real work.
We start from people and processes: first we make AI useful in daily work, then we integrate it into technical workflows, and finally we turn the most repeated cases into controlled, measurable agents that teams can actually adopt.
AI inside technical workflows.
Developer paths on Codex, MCP, retrieval, output evaluation, security and integration with business systems.
From process to first agent.
From process to prototype: task mapping, model choice, available data, tests, metrics and adoption plan.
Public administration
AI for Public Administration and process simplification
We support public administration in adopting AI solutions to digitize services, reduce repetitive activities and make processes simpler, more accessible and more efficient for citizens and operators.
AI for administrative simplification and digital processes
Reduce complexity and operating load
AI automations and intelligent workflows help public bodies and administrative offices speed up case management, reduce manual tasks and improve daily organization.
AI assistants for public services and citizen support
Simpler experiences for citizens and operators
Digital assistants, guided systems and intelligent tools improve access to public services, support request completion and reduce errors and response times.
AI and automation for public bodies and administrative workflows
A more modern and responsive Public Administration
AI solutions and data-driven tools support monitoring, analysis and administrative activity management while preserving control, governance and integration with existing systems.
AI adoption
From training to the first automated workflow.
Useful AI projects start from repeated tasks, documents, rules and responsibilities. We work on concrete cases: what can be assisted, what must stay human, how to measure value and how to protect data and quality.
Workshops and training
We help technical and business teams use AI tools with shared criteria, company examples and explicit limits.
Document automation
Analysis, summarization, classification and preparation of repeated content become controlled workflows.
Agents and knowledge base
We design assistants that search information, propose actions and leave final control to the team.
SMB
AI for SMBs and high-operation business processes
Practical artificial intelligence for SMBs, customer care and operational teams: automated workflows, document management and AI support to reduce manual work and increase productivity and efficiency.
AI automation for SMBs, ticketing and customer care
Automate requests, tickets and operational support
AI workflows classify emails, tickets and business requests, suggesting priorities, replies and operational actions to speed up customer care and internal support.
AI for document management and business workflows
Less repetitive work, more process control
AI automations analyze, summarize and prepare documents, procedures and operational content, turning repeated tasks into controlled and measurable workflows.
AI knowledge base for SMBs and business teams
Company information accessible in seconds
AI assistants integrated with documents, procedures and knowledge bases help teams quickly find information, apply operating rules and improve daily productivity.